Our approach to CRM is centered around analysing all data about your customers to improve business relationships with them, specifically focusing on customer retention, and ultimately drive sales growth.
Our experts have many years of experience using cutting edge CRM software and customizing it to your needs in the following areas:
- Consolidating customer information and documents into a single CRM database in order for your users to more easily access and manage it
- Recording accurately every single customer interaction over email, phone calls, social media or other channels
- Automating various workflow processes such as tasks, calendars and alerts
- Giving your managers the ability to track performance and productivity in realtime
All members of our team have years of experience working with the following CRM software packages: